Contract Type: 12-Month Fixed-Term Contract (Renewable)
Location: Accra
Role Overview
We are seeking a skilled AWS Analyst on a one-year renewable contract with hands-on experience in Amazon WorkSpaces and Amazon Workspaces Applications (formerly Amazon AppStream 2.0) to support our cloud-based virtual desktop and application streaming environments. The ideal candidate will be responsible for deploying, and managing end-user computing solutions in AWS, ensuring performance, security, and scalability. Experience with Microsoft Intune is an additional benefit.
Key Responsibilities
- Deploy, manage and support Amazon WorkSpaces environments for end-user computing.
- Administer and optimize Amazon Workspaces Applications (formerly Amazon AppStream 2.0) for application streaming services.
- Monitor system performance, troubleshoot issues, and ensure high availability of AWS workspace environments, using AWS tools (e.g., CloudWatch).
- Perform patching, upgrades, and lifecycle management of virtual desktops and streamed applications.
- Collaborate with internal teams and vendors to support ongoing cloud initiatives.
- Maintain documentation of configurations, processes, and operational procedures.
- Analyze usage metrics and optimize cost-efficiency of AWS services.
- Provide L2/L3 support for end-user issues related to WorkSpaces and AppStream.
- Ensure compliance with security standards and best practices.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Proven experience working with:
- Amazon WorkSpaces
- Amazon Workspaces Applications (formerly Amazon AppStream 2.0)
- Strong understanding of:
- AWS core services (EC2, IAM, VPC, CloudWatch)
- Networking concepts (DNS, VPN, subnets, routing)
- Hands-on experience with Windows virtual environments.
- Strong troubleshooting and analytical skills.
Preferred Skills (Added Advantage)
- Experience with Microsoft Intune / Endpoint Manager for device and application management.
- Knowledge of virtualization technologies.
- Familiarity with automation tools (CloudFormation, Terraform, PowerShell, or scripting).
- Understanding of endpoint security and compliance tools.
- AWS certifications (e.g., AWS Certified Solutions Architect Associate, AWS Certified SysOps Administrator) are a plus.
Contract-Specific Expectations
- Immediate or short-notice availability preferred.
- Ability to deliver results in a fast-paced, project-driven environment.
- Strong focus on operational efficiency and quick issue resolution.
- Flexibility to support after-hours or on-call activities, if required.
- Performance will be reviewed periodically with the possibility of contract renewal based on business needs and individual performance.
Key Competencies
- Strong problem-solving and critical thinking skills
- Excellent communication and stakeholder management
- Ability to work independently and within cross-functional teams
- Attention to detail and commitment to operational excellence
Why Join Us
- Opportunity to work on cutting-edge cloud technologies
- Exposure to enterprise-scale AWS environments
- Continuous learning and certification support
- Potential for contract extension or long-term engagement based on performance