Operational efficiencies
that save money and lower risks

Get an IT technician dispatched to your location for an emergency, or schedule IT Techs to multiple locations simultaneously for an onsite project.

Why work with Buchanan for onsite field IT support?

  • A dedicated team of dispatch coordinators to see your ticket through from creation to resolution
  • Our team manages the technician to ensure work was completed to your satisfaction
  • Take advantage of a proven workflow that minimizes the administration burden on your team
  • Address problems quickly and efficiently to maximize uptime and increase end-user satisfaction.
  • Receive technical expertise and shorten lead times on any IT Project
  • Lower overhead and regulate IT spend with flexible delivery models
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We Can serve you across Africa and beyond

TESTIMONIALS

IT Estimate

"Great job...thank you for getting this to We have relied on Liranz for the setup of our offices and general IT services. Their quick response to our problems have been phenomenal.I will recommend them to any individual or organization which wants to keep up with today’s technological advancement.us in an extremely short amount of time.hey also showed me ways to reduce costs in supply chain efficiencies. Industriel are always responsive and I know I can count on them to deliver.”

— Jerome Agbesi  ( Head of Account – Deng Limited )

Despite numerous challenges, Liranz remained focused on service delivery and provided us with the outcome we desired.African Connections will continue to work with Liranz whenever we need an IT solution. Once again, thank you.

— Dr. Raymond F. ( Director of Strategic Planning – African Connections Ghana Limited )

We have relied on Liranz for the setup of our offices and general IT services. Their quick response to our problems have been phenomenal.I will recommend them to any individual or organization which wants to keep up with today’s technological advancement.

— Michael Kuma Avuglah ( Chief Executive Officer – Ghana HR Solutions )

Despite numerous challenges, Liranz remained focused on service delivery and provided us with the outcome we desired.African Connections will continue to work with Liranz whenever we need an IT solution. Once again, thank you.

— Ebo Gyebi -General Manager ( General Manager – Fairllop International Limited )

Meet all of your Business’ Needs with Field IT Support Services

Other IT field support service companies can’t provide the same level of technology solutions as us.

With 7 global locations and a proven network of field technicians throughout North America and Europe, we can reach your business anywhere.

Our certified team of IT experts continuously drive results, just see the numbers:

IT-related travel costs can be reduced up to 50%
End-user satisfaction is increased by 25% (at minimum)
Efficiency is improved by 25%+
Downtime is slashed by 75%

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Success

Overview of finished research projects on Industrial Ecology Designs and Projects

Awards

Browse the list of industry and occupation awards below to access the one that applies to you.

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With Liranz’s Onsite IT Services, we Cover All Your Needs

On-Demand Dispatch

Our IT On-Demand Dispatch service can reach any location, in the United States and Canada.

IT field technical support offers a quick and cost-saving solution for branch offices and remote locations in need of on-site computer services or break/fix assistance.

Recurring On-Site Service

Do you need technical assistance, but not prepared for a full-time hire?

Our recurring IT support in the field provides the same technician on-site at your location every week, for the specified amount of days you require.

The number of days can range from 1-3 per week, and the technician becomes familiar with your environment, comes in as you require, handles ongoing work as a supplement to your staff, and saves you the overhead of a full-time employee.

We can even rotate different locations in a single market for each day.

Cabling and Wireless

Get IT to support onsite that covers your cabling needs.

Our team provides the management of the entire project. We schedule and dispatch our field service solution to your multiple locations at the same time.

By using Buchanan, we provide consistent quality work and materials, and instead of managing multiple vendors and multiple invoices, we handle it all under one roof.

Our onsite IT support specialists cover:

Wired and wireless network installations
Network connectivity break/fix
Office turn-ups/downs

Depot Services

Our Depot Services help control assets and inventory management for your organization by simplifying your process of:

  • Storage
  • Imaging
  • Testing

Provisioning of systems and then shipping to your end-user.

Our onsite and remote IT support provides stock-level alerts while managing your storage needs in our secured, climate-controlled storage facility in the United States.

Onsite Projects

Our onsite projects are always delivered on time and on budget.

For large project rollouts, our field techs provide an end-to-end implementation for your technology without stalling your business.

We cover projects for:

  • Cabling and wireless through designing, installing, and working through network issue resolutions.
  • Network assessment to create a complete inventory of all hardware and applications.
  • Skype for business, which includes assessing, deploying, training, supporting, and procurement of Skype business services.
  • Office 365 by serving as a partner service expert for all of your Office 365 needs.
  • Sharepoint implementation and consulting services for all of your internal and external sites.

Our Liranz IT Field Technical Support Services: By the Numbers

750 +

Liranz has over 750+ IT experts on staff, who are ready to assist

750 +

Liranz has over 750+ IT experts on staff, who are ready to assist

750 +

Liranz has over 750+ IT experts on staff, who are ready to assist

750 +

Liranz has over 750+ IT experts on staff, who are ready to assist

Don’t Waste Resources on Temporary Fixes to Your Business’s IT Problems

Request a free consultation today.

888-730-2774

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What is IT Field Support?

IT Field Support refers to the technical assistance and support provided to end-users of technology within an organization, typically in a face-to-face or on-site context. Field Support technicians are responsible for maintaining and troubleshooting computer hardware, software, and network systems to ensure that they function efficiently and effectively.

The role of an IT Field Support technician may include tasks such as installing and configuring new equipment and software, providing technical support to end-users, troubleshooting hardware and software issues, diagnosing and resolving network connectivity problems, and maintaining accurate records of all support requests and actions taken.