Services that answer all your needs and business demands.
Every company requires a reliable and proactive IT Support Partner to achieve business goals and objectives.
This is a mandatory business requirement to keep you in touch with your customers, patients, financial institutions and stakeholders. Focus on growing your business and we’ll manage and develop your technology.
Our IT support service includes hardware and software installs, repairs, account management and warranty, remote, dispatch and field support. Our IT support includes troubleshooting and solving tier 1-3 issues for Laptop, mobile devices, computers, SaaS products and custom software.
Our team of support engineers are dedicated to provide you the needed business IT support. Our engineers have been trained to support all business sizes and have the required levels of technical expertise.
IT Support for all Levels of Demand
Tier 1 Support
First point of call when users face challenges. Challenges resolved here are usually very routine and require not a lot of experience to resolve. Team members here can usually solve the challenges by following a set of standard operating procedures.
Tier 2 Support
Members of the tier two support team have a deep understanding of the organization’s systems, processes and architecture. The tier two team members have enough skill, training, expertise and experience to resolve more complex user challenges.
Tier 3 Support
This level of support includes members that are engineers (software, networking), systems designers and architects, creators, programmers, etc. Basically, experts and specialists in relevant fields. These experts have access to the highest levels of company information. And only come in when the logged user challenge requires a change to product structure or design. These changes/fixes come in the form of software/product updates.
Why partner with Liranz?
Service performance targets
Liranz Support Goes Beyond Break-and-Fix to delivery a more robust and proactive service.
Experience, expertise and passion are the factors that make our service unique in this space. We have been in this space for 10+ years and have had the privilege to serve numerous clients.
These factors all put together has equipped us with the needed understanding of what organizations need to run core business mandates more reliably.
Our proactive service delivery model ensures that we always on top of your IT needs and requirements. We have had years to build up on our processes and methods to ensure client satisfaction and return on investment.
Benefits We Bring With Us
Maintaining operational efficiency for your business while minimizing infrastructure and operational expenses.
Having the assurance that your team receives support even when they work outside regular office hours.
Ensuring the availability of appropriate escalation channels and having expert resources readily available to address more significant issues.
Being assured that both your personnel and systems can function securely without the apprehension of being targeted.
Frequently Asked Questions
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